Unless the customer has another valid written agreement with Apotheca®, the terms and conditions outlined under the Help section of this website apply to all sales made via the online store or otherwise. By purchasing goods from Apotheca® you agree to the stated terms and conditions.
All prices and shipping rates quoted on our website are quoted in Australian Dollars (AUD). All prices and shipping rates are inclusive of GST but exclude delivery charges. All payments will be processed in Australian Dollars (AUD).
Payment must be made in full at the time of placing the order via the PayPal payment gateway. If you do not have a PayPal account you can alternatively pay by credit card on the PayPal site.
Orders placed on our website will be processed within one to two working days. Orders will only be processed during business hours of 9am to 5pm (AEST) Monday to Friday, excluding public holidays.
A correct delivery address, name, contact number and email address are required for the order to be processed. We are unable to redirect orders once items have been dispatched.
If any item you have ordered is unavailable, a member of the Apotheca® team will notify you of it’s out of stock status and offer you the option of a substitute product or cancellation of your order.
Coupon codes provided to any customer must be entered into the coupons box at checkout at the time of purchase on our online store. Coupons must be used in one single transaction only, but may be used for the purchase of more than one item in this single transaction. Coupons may not be used in conjunction with any other offer, such as a sale, discount or other coupon. The customer in possession of the coupon is responsible for paying any amount in excess of the value of the coupon should the total value of their order on our online store be in excess of the value of the coupon. For any further information as to how to use coupons, contact [email protected].
Any promotional offers undertaken by Apotheca®, whether at apothecarange.com or any other website, is subject to the usual terms and conditions for sales on apothecarange.com as well as the terms and conditions set by the website hosting that promotional offer. Where the promotional offer is for a particular item or items, the recipient may not exchange, return or refund any item received via this promotional offer. Where the promotional offer is for a coupon of a set value, the terms and conditions set out above in relation to coupons apply and the recipient may not exchange, return or refund any item purchased using the coupon. For any further information regarding promotional offers by Apotheca®, contact [email protected].
Please contact Apotheca® via email at [email protected] regarding your return before your product is mailed to us. Upon confirmation from the Apotheca® team and within 7 days of receipt of the goods, please enclose your receipt and the merchandise and send it via registered post to:
PO Box 906
Potts Point NSW 1335
Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.
Please note that there are strictly no returns, exchanges or refunds on sale items.
Apotheca® will collect and use personal information obtained through the Apotheca® website for the purposes of identification and processing sales transactions. We are fully committed to maintaining and using this information responsibly and do not sell, rent or share your personal information with any other third parties. We may use this information to send you periodic newsletters and special offers, from which you will be given the option to unsubscribe if you so elect.
When purchasing from apothecarange.com your financial details are passed through the PayPal payment gateway. We do not hold any payment details on record. Please contact us at [email protected] for further information.
Please contact the team at Apotheca® at [email protected] if you have any queries in relation to the above terms and conditions, or if you require customer service in relation to a particular Apotheca® product.